Exchange & Returns

Cancellation, Return & Replacement Policy

At MK Wall Art, every product is carefully handmade, packed and inspected before dispatch. This Policy sets out the terms governing order cancellations, returns, refunds and replacements for purchases made through our website and other authorized sales channels.

By placing an order with MK Wall Art, you acknowledge and agree to the terms of this Policy, subject to applicable consumer laws.

1. Order Cancellation

Prepaid Orders

Once a prepaid order has been confirmed and processing has started, it may not be cancelled or modified.

If an order has already been dispatched, it cannot be cancelled through a cancellation request.

Cash on Delivery (COD) Orders

COD orders may be cancelled before dispatch by contacting MK Wall Art through the customer support details provided on our website.

Once a COD order has been dispatched, cancellation may no longer be possible.

2. Returns and Refunds

Our products include handmade rangoli art, macrame handbags and kids' DIY kits, and each product is prepared and packed with care.

We generally do not accept returns for change of mind, incorrect selection, personal preference, or simply because the customer no longer wants the product.

However, if you receive a product that is damaged during transit, defective, incorrect, or incomplete , you may contact us within the specified claim period for assistance.

Where a valid claim is approved, MK Wall Art may provide a replacement or refund, as applicable and subject to the circumstances of the case and applicable law.

3. Damaged, Defective, Incorrect or Missing Products

Customers are strongly advised to make a complete unboxing video while opening the parcel.

The video should clearly show:

  • The unopened package
  • Shipping label
  • Opening of the package
  • All products received
  • The condition of the products
  • The quantity of items received

If you receive a product that is:

  • Damaged during transit
  • Defective
  • Incorrect or different from what you ordered
  • Missing any item included in your order

you must notify MK Wall Art within 24 hours of delivery.

Unboxing Video Requirement

A clear and continuous unboxing video is strongly recommended for verification of damage, missing items or incorrect products.

Claims may be difficult to verify without adequate photographic/video evidence.

Please do not throw away the original packaging until your claim has been resolved.

4. Replacement Process

Once a claim is received, MK Wall Art will review the photographs, videos and order details provided by the customer.

If the claim is verified and approved, we may, at our discretion and subject to applicable law:

  • Replace the affected product;
  • Replace the missing or incorrect item; or
  • Provide another appropriate resolution, including a refund where applicable.

Replacement products will be subject to availability.

For handmade products, minor variations in colour, texture, knots, finishing or appearance may naturally occur and will not necessarily be considered a defect.

5. Replacement Delivery Timeline

Approved replacement orders shall ordinarily be dispatched within 7–8 business days during non-festive periods.

During Diwali, festive seasons or periods of exceptionally high demand, replacement orders may take approximately 12–15 business days or longer where circumstances beyond our reasonable control affect production or delivery.

The customer will be informed if there is any significant delay.

6. Product-Specific Guidelines

Rangoli Art

Our rangoli art is reusable and handmade. Minor variations in colour, texture, finishing or handmade details may occur and are considered part of the handcrafted nature of the product.

Damage caused by improper handling, storage, washing, folding, use on unsuitable surfaces or normal wear and tear is not considered a manufacturing defect.

Macrame Handbags

Macrame handbags are handmade products. Slight variations in knots, weave, texture, colour and finishing may occur.

Damage resulting from improper use, overloading, washing contrary to care instructions or normal wear and tear is not considered a manufacturing defect.

Kids DIY Kits

DIY kits contain craft materials intended for creative activities. Please check the recommended age and safety instructions before use.

Once a DIY kit has been opened or used, it generally cannot be returned due to change of mind or preference.

If any essential component is missing or the wrong kit/item has been supplied, please contact us within 24 hours of delivery with the required evidence.

7. Refunds

Where a refund is approved, it will generally be processed using the original payment method or another legally permissible method.

The processing time may depend on the payment gateway, bank or financial institution.

No refund will be issued for a product merely because the customer has changed their mind, selected the wrong product/size/design, or does not like the product after delivery, except where required by applicable law.

8. Shipping and Delivery Issues

MK Wall Art is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, extreme weather, natural events, strikes, operational disruptions or other unforeseen circumstances.

If a parcel is received in visibly damaged condition, customers should record the condition of the package and contact us as soon as possible.

9. Contact for Assistance

For cancellation requests, replacement requests, damaged-product claims or order-related concerns, customers should contact MK Wall Art through the customer support details provided on our website.

When contacting us, please provide:

  • Order number
  • Registered mobile number/email
  • Description of the issue
  • Photographs/videos of the product
  • Unboxing video, where applicable

10. Policy Acceptance

By placing an order with MK Wall Art, the customer confirms that they have read, understood and agreed to the terms of this Cancellation, Return & Replacement Policy, subject to applicable laws and consumer rights.

MK Wall Art reserves the right to update this Policy from time to time. The latest version published on our website will apply to orders placed after the updated Policy becomes effective.